Terms and Conditions

These terms and conditions do no affect your statutory rights.

The Contract

1.1          Acceptance of your order and the completion of the contract between us (Automotive Parts Distribution Ltd) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Automotive Parts Distribution Ltd of your order.

1.2          In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

1.3          Automotive Parts Distribution Ltd is registered in England and Wales and our registered office is at 69/71 Lower Bristol Road, Bath, BA2 3BE. Our company number is 2614439.

1.4          By placing an order you warrant that you are legally capable of entering into a binding contract, you are at least 18 years of age if you are purchasing any age restricted items and that the information you provide to us in the process of placing an order for Goods and Services is accurate, complete and not misleading.

 Price Information

2.1          The prices shown are only applicable to purchases made via the APD Store. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, APD stores are under no obligation to honour any online price or promotion that differs from the in-store price.

2.2          Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.

2.3         All offers are subject to availability and while stocks last.

2.4         All prices are shown in £ sterling and include V.A.T. where appropriate.

2.5          The prices may be altered at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates)

2.6          In cases of small orders we will be entitled to make a minimum order charge or to add a surcharge for delivery, details of which shall be provided to you at the time of order acknowledgement.

2.7          No allowance will be credited for Goods collected from our premises by you rather than delivered by us.

2.8         If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.

2.9         Automotive Parts Distribution Ltd VAT number is 600 8141 88.

Quotations

2.10        Unless otherwise stated quotations are valid only for 30 days from their date of publication and are subject to clause 1.XX (price changes / force majeure)

Goods and Services

3.1          All brochures, specifications, drawings, catalogues, particulars, shapes, descriptions and illustrations, application guides, price lists and other advertising matter are only intended to present a general idea of the Goods and Services described in them.

3.2          We reserve the right to offer our customer a substitute if the goods or services is not available, however we accept that should this not be acceptable to the customer then they shall be entitled to either cancel the order before despatch or return the goods within the agreed time limit after receipt for a full refund including associated postage costs.

3.3          Technical specifications are approximations unless specifically stated otherwise.

Consumer Rights

This clause only applies if you are a consumer and purchasing goods via mail order or our website.

4.1          You may cancel a Contract at any time within 7 working days, beginning on the day after you receive the goods. In this case you will receive a full refund of the price paid for the goods in accordance with our returns policy. The right of cancellation does not apply to any personalised goods or those made to your specification.

4.2          Should you wish to exercise your right to cancel an order within this time period then please follow the process on the following link. Returns & Refunds.

4.3          This clause does not affect your statutory rights.

Payment  - check this ref googlepay

5.1          We accept payment by most major credit or debit cards registered at UK addresses.

 5.2         Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order.

 5.3         We accept payment through paypal and googlepay  for those customers who are registered and have confirmed accounts with one of these two providers. Should your account details not be confirmed with either of these two parties there may be a delay in processing your order or we may reject the order.   

5.4          We reserve the right to charge a surcharge for credit card transactions.

Validation Checks

6.1          All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

6.2         In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, APD may validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the apd.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Liability

7.1          The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

Delivery of Goods

8.1          The goods are delivered to you when we make them available to you at a delivery point agreed by us.

8.2          Any delivery time given by us shall be an estimate only. We will use all reasonable endeavours to avoid late deliveries however there may be factors beyond our control that can hold up a delivery. You will have the right to cancel without any liability to us if delivery is more than 30 days late. This clause 6.2 set out your only remedy for such delay.

8.3          All delivery charges quoted on the website refer to delivery to mainland UK addresses.

8.4          For delivery to non mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands there may be an additional delivery charge and slightly longer delivery lead time.  We will endeavour to quote postage costs to non mainland UK locations at the point of checkout but  we reserve the right to inform our customer should the postage charged and paid for at point of checkout be materially different to the actual cost of  postage. We shall inform the customer before despatch of goods and give the customer the right to cancel for a full refund or pay the difference in postage that shall be due.

8.5          For deliveries to non UK addresses we advise that you contact us for a postage quotation before attempting to order the goods on-line. Please send any queries of this nature to mailorder@apd.co.uk please include item(s) required, delivery address and method of delivery required. 

8.6          Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.

8.7         If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.

8.8          We will not be liable for any non delivery of goods (even if caused by our negligence) unless written notice is given to us within 10 days of the date when the goods would in the ordinary course of events have been received.

8.9          Our liability for non delivery of goods will be limited to, at our discretion, replacing the Goods within a reasonable time or a refund of the purchase price paid.

8.10        Any claim for goods that have been delivered damaged or do no materially comply with their description will be notified by you to us and 9where appropriate to the carrier) within 7 days of their delivery. Provided that you return such goods to us in accordance with our REFUNDS POLICY we will at our sole discretion replace such goods, issue you with a credit note of the price of such Goods or refund the price paid for such goods. The provisions of this clause 6.9 set out your sole remedy in such circumstances.

Delivery Times

9.1          You can choose from our Standard Delivery Service or Flexible Delivery Options.

 9.2         Standard delivery of stocked items is normally within 5 working days. Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

9.3         Some items are delivered directly to you from the manufacturer and may incur a longer delivery leadtime. This is clearly shown on the product detail page.

9.4         Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. Goods delivered by courier should arrive between 9am and 5pm, however our couriers may attempt delivery outside these hours, upto 9pm Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

9.5         Deliveries to non-Mainland UK or remote locations may take longer.

9.6         Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.

9.7         Risk in the goods will pass to you on delivery.

9.8         We reserve the right to alter or amend delivery times in exceptional circumstances.

WEEE Regulations

This clause only applies to household users of electrical items. If you are a Business Customer you will need to find a local collector or waste company to dispose of your waste.

10.1        Where you are buying replacement electrical and electronic equipment (“Replacement EEE”) as a consumer we have certain obligations under the WEEE Regulations to take back WEEE without charge. You can return WEEE to us in accordance with the provisions below where you are buying Replacement  EEE as a consumer.

10.2        Where you are purchasing Goods online you must return your old items to us at APD, Unit 6 Oaktree business Centre, Spitfire Way, South Marston Trading Estate, Swindon SN3 4TX. All returns must be at your cost and be within 28 days of purchase of the replacement EEE.

10.3        Where Goods are purchased from one of our stores, you must return your old item to the same store at your cost. All returns are to be made within 28 days or purchase of the replacement EEE.

Warranty

11.1        Each of our goods are supplied with the benefit of a warranty given by the goods’ manufacturer (details of which will be provided to you with the goods or otherwise on request provided that you comply with the conditions set out on clause 11.2 as well as any provided with the warranty.

11.2        If goods become faulty during the period of the warranty for reasons unconnected with your acts, omissions or misuse of the goods, you must return such goods to us and follow our warranty procedure which is available on the following link – Faulty Items.

Exchange unit Surcharges

12.1        Where exchange units are purchased, you will be invoiced with a sum referred to as “old unit surcharge” which is in respect of the old unit that you may return to us. If the old unit is returned within 14 days from delivery date a credit note will be issued by us in respect of the “surcharge” and a refund given if required.

Force Majeure

13.1        We will not be liable for any failure in the performance of any of our obligations under the contract caused by factors outside our control.

Law and Jurisdiction

14.1        This contract will be governed by English law and you consent to the non-exclusive jurisdiction of the English courts in all matters regarding it.

Complaints and Queries

15.1        If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to help you.

 15.2       Your access to the APD website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.